Terms


Due to the nature of making small, individual batches by hand, every bar of soap we create is completely unique. Please be aware that the color and design of the bar you receive may differ slightly to those shown in the pictures.

ORDER TIMELINE

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Our company handcrafts all products within 3-5 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 3-5 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:

Navy


HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Toy embeds are for children 3 and up.  Use care when using products on children.

Some products are scented with fragrance oils or essential oils.  Please use caution whenever using a body product with fragrance or essential oils.  While essential oils can have many benefits to our bodies, certain oils should be avoided in certain situations and/or medical conditions (pregnancy, etc.).  Please know what oils may affect you.  Always test in a small area, especially if you have skin sensitivities and/or allergies.  We are not responsible for any allergic reaction, skin sensitivity, and/or irritation.

Care for your new product(s):

* Let your soap dry between uses.  This will extend the life of your soap.  Do not let it sit in a puddle of water!

Your product(s) can be damaged if:

* Left to sit in a puddle of water for an extended amount of time.

*Left in direct sunlight, product coloring may fade, but the product’s properties will remain the same.

Size

Please note the size of each soap as it is stated in its description.  Most bars will have a dimension listed as well as a weight.

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.


SHIPPING

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Our company ships through the following carriers

* USPS

International shipping

Unfortunately, The Lather Co. is not shipping internationally at this time.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free shipping nationally on all orders over $50

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 business days to be handmade.  We are not responsible for shipping delays on part of the Shipping Carrier.  Keep in mind that they don’t guarantee a delivery date but only an estimated date for delivery.  First Class mail in the USA normally takes between 3-7 business days.


RETURNS

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Unfortunately, we are not able to accept returns on our body care products.  We want you to be 100% satisfied with your order and will work to resolve any issue that arrises.  If you are not satisfied with your purchase, please contact us here.

Personalized and/or customized goods are exempt from refund.

Additional non-returnable items:

* Gift cards

Please do not send your purchase back to the manufacturer.  Contact us immediately if your purchase arrives, and you are not completely satisfied.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@thelatherco.com with a picture attachment of the defective goods.

Shipping

Shipping costs are non-refundable.